Challenge Coin Nation was founded on a strong belief that our customers are the reason for our success. We back each and every custom product we manufacture with outstanding customer service practices, and our 100% quality guarantee.
Each order is created through a team effort. You are a very important part of our team. We rely on you for vital information in order to produce the specific custom products (lapel pins, embroidered patches, lanyards, challenge coins, buttons, badges, key chains and other promotional products) you want. While we are working together, we each have responsibilities. For your convenience, we have included these responsibilities below. Please take a moment to read them. These are the terms and conditions that govern all of our sales. Feel free to contact us if you have any questions.
Challenge Coin Nation is responsible for:
|Custom Lapel Pins||7 to 10 days|
|Specialty Lapel Pins*||14 to 21 days|
|Challenge Coins||14 days or less|
|Keychains||10 to 14 days|
|Imprinted Lanyards||14 days or less|
|Nylon Imprinted Lanyards||18 to 21 days|
|Embroidered Patches||14 days or less|
*Offset Printed lapel pins require 14-16 days to manufacture. 3-D molded lapel pins require 14-21 days to manufacture. Zinc Alloy lapel pins require 16-18 days to manufacture. Dual-Plated lapel pins require 18-21 days to manufacture. Blinking or LED-lighted lapel pins require 14-16 days to manufacture.
Large or specialty orders may require additional production time. Replacement orders are subject to the same production time frames (as set forth above) as the original order. For more information, please speak to your sales representative.
Your finished order will be shipped via UPS Priority International Air Service (at no additional cost to you for orders to be shipped to the United States) directly to the address you specify.
Listening to you! We want this to be the best experience you have ever had when ordering custom promotional products! If you have concerns, constructive criticism, or compliments, we’d love to hear from you. Contact us via firstname.lastname@example.org.
Online Ordering System:
Challenge Coin Nation offers secure online credit card processing as a convenience
to our customer’s. Our hope is that you will find this new payment system
useful and handy. The security of your financial and personal information
is of the utmost importance to us. And we pledge to insure that your information
is handled in the safest and most secure fashion (please contact your
salesperson to discuss our security procedures). We do request that you
check and verify with your sales person prior to processing an order that
your proof number and information is correct and insure it could be manufactured
and delivered by your due date, as once an order has been placed it may
not be canceled for any reason and any funds received will be issued to
your account or applied to future purchases.
You are responsible for:
All sales are final. Due to the custom nature of the products we manufacture, all sales are final. Once an order has been placed, it may not be canceled for any reason.
Challenge Coin Nation does not issue refunds, give credits or offer discounts. As mentioned previously, if one of the products we manufacture is found to be defective, we will gladly replace it (at no additional charge to you). We only require that you submit your written claim of defective product to us within 30 days of receipt.
Binding Agreement. This agreement is the entire agreement between Challenge Coin Nation and our customers and supersedes any other communications via email or telephone with respect to this promotional products order.
Disclaimer of Warranty. WE DO NOT WARRANT OR GUARANTEE THE MERCHANTABILITY OR FITNESS OF THE PRODUCTS WE MANUFACTURE FOR ANY PARTICULAR PURPOSE, USE OR EVENT.
In the event that a legal dispute arises, it is agreed that the exclusive jurisdiction and venue for such a dispute is Orange County, Florida, USA., and that the prevailing party is entitled to an award of reasonable attorney’s fees before trial or hearing, during trial or hearing, after trial or hearing, and/or appeal. Should Challenge Coin Nation be named in a copyright/trademark infringement lawsuit arising out of Challenge Coin Nation use of a copyright/trademark protected item provided by you for use in your product, you agree to indemnify Challenge Coin Nation for any damages and/or litigation-related expenses borne by Challenge Coin Nation.
All of the products displayed on this web site containing corporate logos or registered trademarks are shown only to illustrate the reproduction capabilities of Challenge Coin Nation. Purchase of merchandise from Challenge Coin Nation in no way, shape or form grants you permission to reproduce logos, nor does it transfer, grant or lease ownership of any logos or trademarks to you.
We look forward to working with you, now and in the future!